cbaje Privacy Policy
A full description of how your personal information is collected, used, and protected is provided here. cbaje believes that data protection is a fundamental right.
Important: Before reading this privacy policy, please read our Terms and Conditions, which is a complementary legal document.
cbaje gives the highest priority to the privacy of personal information of all its users. This Privacy Policy ("Policy") will inform you what kind of information cbaje collects, why it collects it, and how that information is processed. By using the cbaje website or mobile app, you are considered to have accepted the terms of this Policy. We request that you read this document carefully in full.
This Policy applies only to information collected through the cbaje platform. Third-party websites or services may have their own privacy policies, for which cbaje is not responsible.
1. Types and Sources of Collected Information
cbaje collects information from users in various situations. This information can be divided into two main categories.
1.1 Information Provided Directly
When you create an account, make a deposit, or use support services, the following information may be collected:
- Full name and date of birth
- Mobile number and email address
- bKash, Nagad, Rocket, or Upay mobile number (for payment verification)
- National ID card or other identity document details (for KYC verification)
- Address details (where applicable)
1.2 Automatically Collected Information
While you use the cbaje platform, some technical information may be collected automatically:
- IP address and device identification information
- Browser type and version
- Operating system information
- Time spent on the site and a list of pages visited
- Information collected through cookies and similar tracking technologies
- Transaction history and gaming activity logs
2. Purpose of Information Use
cbaje uses collected information for the following specific purposes:
2.1 Service Operations
- Account creation and verification
- Deposit and withdrawal processing
- Managing gaming activity and verifying results
- Providing bonuses and promotions
- VIP program management and cashback calculation
2.2 Security and Fraud Prevention
- Ensuring account security
- Detecting and preventing suspicious activity
- Detecting multiple accounts
- Meeting anti-money laundering obligations
2.3 Communication and Support
Information provided while using cbaje's 24/7 live chat and email support services may be used to improve support quality. Your issue history is stored so that faster assistance can be provided in the future.
2.4 Responsible Gaming
We monitor user activity so that timely support can be offered if any user develops harmful gaming habits. cbaje's Responsible Gaming Policy is an important part of protecting our users.
3. Data Storage and Security
cbaje adopts industry-standard technical measures to protect user data. Details of these measures are provided below:
3.1 Encryption and Technical Protection
- All data transmissions are encrypted using SSL (Secure Socket Layer) technology
- Sensitive information is encrypted before being stored on servers
- Firewalls and intrusion detection systems are kept active
- Regular security audits are conducted
3.2 Access Control
Only authorised staff may access user information for specific purposes. All internal access is recorded under a strict logging policy.
3.3 Retention Period
Information is retained for as long as the cbaje account remains active and, after account closure, for as long as required to meet applicable legal obligations. Once that period ends, information is securely deleted or anonymised.
4. Sharing Information with Third Parties
cbaje does not sell users' personal information to third parties for commercial purposes. However, information may be shared in specific circumstances:
4.1 Service Provider Partners
- Payment processing organisations (such as mobile wallet services)
- Game service provider studios (for gameplay verification only)
- Technical infrastructure providers
- Fraud prevention specialist organisations
All such partners are bound by confidentiality agreements with cbaje and may not use the information beyond the stated purpose.
4.2 Legal Obligations
In the event of a court order, government directive, or other legal requirement, cbaje may be obliged to provide information to the relevant authority. In such cases, we endeavour to notify the user as early as possible.
4.3 Business Changes
If there is a significant change in the ownership or management of cbaje, user information may be transferred to the new managing entity; however, this Privacy Policy will continue to apply.
5. Cookie Policy
The cbaje website and app use cookies and similar technologies. Details on this are provided below:
5.1 Use of Cookies
- Essential Cookies: For maintaining login sessions and ensuring security
- Functional Cookies: For remembering language, currency, and other preferences
- Analytics Cookies: For understanding and improving site usage
5.2 Cookie Control
You can reject non-essential cookies by changing your browser settings. Please note, however, that fully disabling cookies may cause some services to not function properly.
6. User Rights
As a user of the cbaje platform, you have the following rights:
- Right to Access: You may request to view the information cbaje holds about you
- Right to Correction: You may request correction of inaccurate or outdated information
- Right to Opt Out of Marketing: You may stop receiving promotional emails or messages
- Right to Account Closure: In certain circumstances, you may request account closure and deletion of your information
- Right to Complain: You may raise any data protection concern directly with cbaje's support team
To exercise any of the above rights, contact us via 24/7 live chat or email. We provide support in both Bengali and English. To learn more about us, you can read our About Us page.
7. Protection of Minors
cbaje strictly does not provide services to persons under 21 years of age. Age is verified at the time of registration on the platform. Collecting information from any minor is a direct violation of cbaje's policy, and if such information comes to our attention, it is immediately deleted and the associated account is closed. All gaming activity on cbaje is for persons aged 21+ only.
8. Policy Changes and Updates
cbaje reserves the right to amend or update this Privacy Policy as needed. Registered users will be notified in advance of any significant changes via email or through the platform.
Continuing to use cbaje after an updated policy is published will be taken to mean that you accept the revised policy. You are therefore advised to visit this page regularly. Answers to common privacy questions can also be found on our FAQ page.
9. Contact and Complaints
If you have any questions, complaints, or requests regarding this Privacy Policy, please contact the cbaje support team:
- Live Chat: 24/7 direct chat support, in Bengali and English
- Email: [email protected]
We take all complaints seriously and make every effort to respond as quickly as possible.